Customer Testimonials
Going by to pick up an accessory was a breeze
Great!
Salesman was very friendly. Great expierence!
In and out, great customer service from service associates. Even though I was 30mins late, sorry and thanks!
Great customer service, made truck buying a breeze!
Very customer oriented. Got me in and out in less time than expected. Reasonable price for service performed. Cody kept me informed throughout the process.
It was easy to make my service appointment they got my truck in and done everything that I asked. They called me when my truck was ready and very pleasant customer service
Taylor was absolutely fantastic and completely transparent I would recommended this dealership to anyone I know. Thank you guys for the great experience
They very nice and help us good deal $ 👍
Mack Spain was awesome from the very moment we called the dealership and was connected to him for new car sales. He treated us like family and never even met us. He truly made our car buying experience the way car buying should be. Hats off to Mack and Classic Lincoln Ford of Columbia for meeting and exceeding our expectations. We’ll definitely be returning clients and be sure to send all our family and friends.
We had the BEST buying experience here. The team & Rico did a fantastic job getting us an excellent deal in our dream car! If you are in the market for a vehicle, check these guys out!
Good customer service. They took care us and got things done that needed to be done.
Always a pleasure
Service department is top of the line. They are all very kind and took care of my car as if it were theirs. Highly recommend.
Great experience getting my car serviced. Everything went as expected and I was able to get work done in the waiting area. Thanks for the great service!
Taylor was the man. Even in the face of adversity, he was able to help us get a deal done. We will be back to see him in the future!
Amazing service !!!!
The Courtesy Driver is absolutely amazing! Great Staff !
I have working with Donnie has been extremely refreshing. Always available, accurate appraisals and preforming needed repairs quickly and with great results. Will not hesitate to refer your company for further service. Regards. Thomas Ogden
They stuck with us as long as needed to make sure things went smoothly. Thank you!
Our salesperson was fantastic and treated us like people, not numbers. Great experience!
It was so nice to be shuttled home and back to the dealership instead of waiting there. Everyone was friendly and helpful, and it was all in all a very positive experience.
Donnie was very helpful and they did a great job on the repair of my Honda.
Very easy to work with the service department. I didn’t buy the truck from the dealer but had no problems with warranty and troubleshooting issues
Shannon was very pleasant and knowledgeable.
I had a very good experience with Classic Ford Lincoln of Columbia. I was able to get into a car that I love with no hassle thanks to Thomas Burton! I was greeted and welcomed when I walked in and that’s one of my main things when shopping for a car. After I chose the car I wanted to see I was able to test drive it and have all my questions answered. This place wasn’t like your regular dealers they were honest and straight to the point and I respect that. Thank you Thomas for getting me ...
Zachary at Classic Lincoln Ford was amazing. From start to finish with repairs on my F150 It was like talking with family.
Great service it just took a long time to get an appointment and a while to complete the service.
I had a great experience. They was efficient in the work done on my car. They found the issue right away.
Customer service was indeed wonderful. I appreciate the way I was treated today.
Great customer service! Phillip was great to work with he made you feel very comfortable with asking questions. Phillip even took the time to go over everything in the vehicle step by step which was a great deal of help to myself and my daughter. In the future we will definitely be coming back!
Service writer "Shannon" was very professional and very pleasant. My old 2000 Mercury GM had a problem that another dealer did not want to go to the effort to solve. Your Classic "team" determined what they thought was the problem so I gave them the OK to pursue their suggestion. Apparently it was the correct solution-repair.
Shannon Chittester was great help me with the oil change. I make her my Service Consultant 😊
So I got a 2023 Ford Maverick and it is still 2022 very happy
As always a wonderful experience.
My service was completed efficiently. The staff was courteous and the waiting and restrooms are clean!
Gates and Chris were great! Took care of me and got me the car I wanted. However, I will say my finance manager seemed pushy, stoic, and like he didn’t want to be dealing with me. Overall a good experience and I still recommend this dealership.
We had a very good experience. Our service advisor, Shannon, did an excellent job. She was professional, thorough and kept us informed. She was straight forward and got our car finished on time. We are long time customers of this dealership. We have been disappointed during the past year. It was difficult to get any help. Calls were not returned. We hope Shannon will be our advisor going forward. She has restored our confidence.
I had recall work done on my Ford F-150. Classic Ford did a great job. Service Advisor Zach Y. was very professional and knowledgeable and helped get the job done in a timely manner.
Awesome service
The employees were courteous and earned my respect. If I ever need another vehicle I know who to call. # BlackExcellence #Blackowned #KeepRising!
Had a scheduled appointment (made earlier in the week) today 4pm. I arrived a half hour early and they denied to take my truck in. I just wanted to get a diagnostic on why my truck is skipping gears and not running smoothly. Very unsatisfied... Update 12/22/2022: Mr Brooks, service director reached out to me the following day with great respect and gave a better understanding of the situation and was able to get my vehicle in and looked at. So far communication has been great, a lot better than other ford dealerships.
Everyone at the dealership were friendly, patient & knowledgeable. William, sales manager, was involved in every step of our purchase. Taylor and Thomas, our sales associates, made our purchasing experience an actual pleasure and went out of their way to accommodate our every need.
Ryan Davis was the best. Did exactly what he promised
Staff made you feel welcome and service was great and appreciated. Thanks for a pleasant morning
Very professional and courageous! Kept us informed about repairs and the timing for completion! Mr. Mays treated us with respect, caring and kindness! We recommend Classic Ford of Columbia!!
Extraordinary customer service and rare kindness. Between Kirby and Donnie you could not ask for a better team. They are the gold standard of customer service. I highly recommend this team of professionals!
The Service Consultant (Ryan Davis) was helpful and followed up with what was promised. It appears the dealership needs to add service department staffing as it took 2 weeks to get an appointment and another 5 working days for a technician to look at my truck. Ryan did what he could to expedite the process. Hopefully the repair work on my 2018 F150 corrects the mechanical issues. Time will tell since I just got it back today.
Very friendly and not pushy. Knowledge about their cars. Even after we purchased the car they were even more willing to help and asset
I went in knowing what I wanted and they were all very helpful by letting me test drive some different options. They stayed after closing to finish the paperwork and we’re super easy to work with.
Good friendly place. They kept with itto achieve a gooddeal for meand them
Prompt, friendly service
I always have a great experience everytime I bring my Lincoln in for service. The ease of making a appointment and being kept informed while it is in service is a great touch.
A great place to do business. Integrity is key here. Knowledge and highly trained and certified staff. True vehicle experts.
I couldn’t have asked for a better experience purchasing my new expedition! Gates was absolutely amazing with helping and guiding me through the process!!! He went above and beyond to make sure the process was successful!
Chris Kline was very professional and was very helpful!
Very friendly Found just what we were looking for! Decent prices
Great service thank you
Thank you Gill Mayes and the Ford Team for Courteous, Personal, Prompt and Outstanding Service!!! You are a Significant part of a Ford Job “Well Done” and certainly appreciated!!! Thank you Sir!!! Betty Rish
My truck was in the shop for 3 weeks getting an entire fuel system overhaul. Gil Mayes called me every so often to give me updates on the repairs. That goes a long way with me because it lets me know that I'm not being forgotten, and I am a valued customer.
Excellent service for oil change
An extra hour for a wash. Recommended car wash coupons for customers but was told it basically wasn’t their job to recommend it. Service is average; they completed the work in the allotted time. I was given the opportunity to choose what I was told was a free drink, dessert , or main dish as a holiday gift to customers. The printed paper I chose was for a drink - not a free drink, a free drink recipe. Really?? No offense but I wouldn’t bother. Just a note: a previous Lincoln dealership that I used had so much more ...
Thomas Burton and Karl Brooks are knowledgeable, courteous and get issues taken care of quickly.
Great prompt and friendly service!
This is the fastest oil change I have had. Gil took good care of me and my car.
I have been using this dealership since 2004. They are always very accommodating and friendly. They deliver what they promise. The service advisor, Shannon Chittester and cashier were super. By far the best advisor I have ever had at this dealership. Could not ask for a better experience.
Had trouble with the wipers on my 2006 Lincoln Town Car I inherited from my deceased father. Donny and his crew at the collision center agreed to help. They fixed the problem with the correct parts after finding shoddy work another shop had done for my father to fix the same issue. They worked me in without an appointment and the communication was great. Highly recommend them.
I had a great car buying experience at Classic Ford Lincoln.
I definitely recommend this dealership. I dealt with the service department specifically, and they went above and beyond. No other service centers would perform the work needed, and they not only performed extremely well, but they were really quick and efficient. I dropped my vehicle off Tuesday and got it back the next day. The employees were really friendly and helpful in every step of the process. 10/10 would recommend.
Super easy process…saw the car online, filled out a form, within minutes I was contacted via text to confirm if I wanted further contact or not. The sales agent wasn’t pushy at all he respected my need to think about if I wanted the car transferred from their affiliated dealership in NC. The in-house paperwork process went fast (not sure if this is bc I had my own financing or not). But definitely a pleasant experience and would buy from again.
I had a problem with my window motor that 2 other dealerships couldn’t figure out. These guys fixed it very promptly. Warranty covered it. Great customer service from Jim. Will bring my car back here next time it needs a repair.
Great service